Category: Learning & Leadership Development

Customer Experience (CX) Certification by Forrester.

Source: Forrester /PRNewswire Forrester, a leading research and advisory firm based in the US, has launched a training program to help businesses develop their people to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts. The lessons  leverages Forrester’s…

Role of a Chief Learning Officer – Establishing priorities for effectiveness.

The role of a Chief Learning Officer is about – providing  leadership to organisational capability building, in line with business expectations. The Chief Learning Officer should keep eyes on some of these, in order to add value to the business in an effective manner. The dimensions of these priorities will vary from one organisation to…