Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, has been ranked Number One in customer satisfaction in the Nordics in an independent survey of CxOs of top IT spending organizations by Whitelane Research,for the 12th consecutive year.
Among the individual country rankings, TCS was placed at Number One in Sweden, Norway and Finland and at second place in Denmark.
The survey ranked 28 IT and cloud providers based on responses from over 350 CxOs of the largest IT spending organizations in the Nordic region. It investigated more than 700 unique IT sourcing relationships and over 700 cloud sourcing relationships, making this the most comprehensive Nordic survey to date.
TCS was ranked at the top position by its clients in the Nordics with an overall satisfaction score of 85%. It was placed highest in five of the nine key performance indicators, scoring at least nine percentage points higher than the average. These included proactivity, innovation, and service delivery quality.
“Our customer-centricity, domain expertise, and investments in research, innovation and intellectual property position us well to help customers become purpose-driven, resilient and adaptable. We are delighted to be ranked at first place once again, in the entire Nordic region in Whitelane’s study. This is an incredibly gratifying validation from our customers and a reflection of the dedication and passion that our employees demonstrated last year,” said Avinash Limaye, Regional Head, TCS Scandinavia.
“TCS has been able to increase its lead at a time when remote working became the standard almost overnight. It is a remarkable achievement and an affirmation of its trusted relationship with its customers, as well as the dedication of its employees,” said Jef Loos, Head of Sourcing, Whitelane Research. “TCS has shown what they can achieve by always adapting to the market’s needs. Once again TCS raises the bar for IT services in the Nordics.”
TCS has been active in the Nordic region since 1991 and currently partners with leading Nordic companies in their growth and transformation journeys. Earlier this year, TCS was recognized as a Top Employer in Sweden, Finland, Norway, and Denmark.
