Vocalcom, a global cloud contact center and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief Customer Operations Officer (CCO). Chantal has over 20 years of experience in B2B and B2C customer service and operations management. Chantal spent […]
Tag: Cloud contact center
Cloud contact center for enterprises Talkdesk recently announced $143mn in Series C funding from a combination of new and existing investors. The company said that the amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top […]