Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, has been selected as a strategic partner by Apoteket, Sweden’s largest pharmaceutical retailer, to accelerate its digital transformation and growth.
Apoteket stores draw 34 million customers annually, making it the leading pharmaceuticals retailer in Sweden. The brand is looking to strengthen its leadership position in the region by transforming into a fullservice healthcare provider, offering services across the value chain on line and in-store.
TCS has been working with Apoteket since 2014. As part of the expanded strategic partnership, TCS will provide end-to-end IT services and consulting across the organization, encompassing the application and infrastructure layers. Further, it will help drive innovation by leveraging the TCS Pace Port in Amsterdam, a co-innovation and research hub specifically designed to help customers navigate their unique digital transformation journeys, the company said in its statement.
TCS will also help the retailer leverage automation, robotics and artificial intelligence to create the nextgeneration customer experience across physical stores and on line channels as well as streamline internal processes, it added.
“Apoteket and TCS have been working successfully together since 2014 when it comes to operations services. Apoteket is in the middle of a digital transformation driven by changing customer behavior where we need a strong partner also when it comes to development and maintenance services as well as helping us with innovation and scaling up usage of digital technologies such as Al and loT in order to create next generation customer experiences. TCS has proved itself to be a trusted regional IT partner with the Retail experience and innovation capabilities needed as well as strong customer satisfaction from the retail sector,” said Clas Artvin, CIO, Apoteket.
“Improving the synergy between physical stores and on fine channels is key to creating an intuitive, automated and unified customer experience across all touch points,” said Abhijit Ni yogi, Business Unit Head- Retail, TCS Europe. “We are excited to extend our strategic partnership with Apoteket and look forward to working closely together on the new digital strategy to secure its position as the leading pharmacy and healthcare provider in Sweden.”
