Tata Consultancy Services, a global IT services, consulting and business solutions organization, announced it has expanded its strategic partnership with Coop Sweden, one of the largest grocery retailers in Sweden, to develop a new, future-ready digital core as part of the latter’s retail business transformation program to support its growth strategy.
Coop Sweden selected TCS as a strategic partner in 2019 to drive the integration of SAP S/4HANA within its core business systems. The expanded partnership builds on that success, and will leverage TCS’ deep domain knowledge of the retail grocery industry and its extensive expertise on SAP S/4HANA and digital technologies to power Coop’s ongoing retail business transformation program.
Over the next two years, TCS will closely collaborate with Coop to transform several key business areas across the retailer’s network, including finance, logistics and procurement; category management, pricing, campaigns, and store operations; and master data and analytics. TCS will redesign the business processes and help create a unified, real-time, process-centric view across Coop’s retail operations that will enable overall operational excellence, improved stock visibility, optimized stock levels, richer assortment of offerings, traceability, and better availability at local stores, driving a superior customer experience.
TCS will also be responsible for the organizational change management, helping ease the transition to the new system through well planned communication, training and role change enablement. The new digital core is expected to help enhance the resilience, agility and adaptability of Coop’s retail operations.
“The number one priority for our business across Sweden is to provide a better experience for our customers and employees. With a need for new capabilities to deliver on the strategic plan and a rapidly evolving food retail business it is paramount to constantly look at ways to improve our current business process operations,” said Liselotte Andersson, Group CIO, Coop Sweden. “Our partnership with TCS has continued to enhance and grow, complemented by their exceptional knowledge of the retail grocery business and their commitment to Coop Sweden. TCS’ continued close partnership with SAP will also ensure we are able to harness the true value of the S/4HANA digital platform for our customers.”
“New technologies, new ways of working and ever-increasing customer expectations require enterprises to stay agile and constantly adapt to change. Our deep domain knowledge, digital expertise and unwavering commitment to our Swedish customers and their employees have made us their preferred growth and transformation partner,” said Avinash Limaye, Country Manager, TCS Sweden. “We are delighted to partner with Coop in their retail business transformation program, and help them harness digital technologies to reimagine their operations and power their growth strategy.”
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