Thankful, the AI platform, has announced a $12 Million Series A funding round led by Alpha Edison. Other investors include Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar.
“Thankful stood out to us because it’s the only customer support software that’s on the customer’s side – and we know from our experience that will always be the winning side,” said Robey Miller, Partner at Alpha Edison. “What attracted us most was the traction they achieved in a short time, and the vision of turning customer service from a cost center to revenue driver.”
“Thankful’s level of intelligent customer service engagement was deeper than anything we’d seen before, and in service, understanding the customer is critical,” said Bonfire Partner, Jim Andleman.
“We are so grateful to our investors and thrilled that they share our mission of giving every customer access to exceptional service by providing every business the technology to deliver it,” said Thankful AI CEO, Ted Mico. “This financing will help us to continue to lead the transformation of customer service into an effective sales and marketing channel.”
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.