Conversational AI platform Gupshup has raised over $60 million in a mix of equity and debt funding from Globespan Capital Partners and EvolutionX Debt Capital. The latest funding will support Gupshup’s growth in markets across India, the Middle East, Latin America, and Africa, with a focus on expanding enterprise adoption and strengthening its AI Agent ecosystem.
Gupshup, which serves over 50,000 clients in 130+ countries, plans to use the funds to drive product innovation and enhance its sales and go-to-market strategy across key verticals. The company has positioned itself as a platform that enables businesses to automate customer interactions through conversational experiences—delivered via messaging and voice—across use cases in marketing, sales, and customer support.
“Gupshup has turned the vision of Conversational AI into an enterprise-scale reality,” said Andy Goldfarb, Co-Founder and Managing Partner at Globespan Capital Partners, commenting on the company’s expanding footprint in regions like India, the UAE, Saudi Arabia, and Brazil.
Rahul Shah, Partner at EvolutionX, added, “Gupshup has been the market leader at every stage of industry evolution… With this investment, we continue our strategy of investing in category-leading growth-stage companies in Asia.”
According to Founder and CEO Beerud Sheth, the funding comes at a pivotal time for the company. “We’re at an inflection point where AI Agents are transitioning from experimental technology to business-critical infrastructure,” he said, highlighting rising global demand for AI-powered conversational tools.
Gupshup’s platform supports over 120 billion messages annually and offers a suite of tools including AI Agents, campaign automation, and real-time customer assistance solutions. The company was recently recognized as Meta’s Partner of the Year.
