In line with its ongoing evolution into a digital-led, people-driven customer experience (CX) services provider, Hinduja Global Solutions Limited (HGS), continues to make significant investments to expand its digital capabilities. The company announced two M&A developments to support its transformation journey as HGS 2.0. 1. HGS has entered into a definitive agreement to acquire a…
Hinduja Global Solutions (HGS), a digital-led CX transformation leader for the world’s most admired brands, announced the opening of a new multilingual customer experience (CX) hub in Colombia to support customers with English, Spanish, and Portuguese CX requirements. Located in Barranquilla on the northern coast of the country, the new modern contact center location opens…
Hinduja Global Solutions (HGS) announced that its subsidiary HGS UK Limited has been selected by the UK Health Security Agency (UKHSA) to provide critical customer support to UK citizens for an initial period of two years, with an option to extend further. The partnership is already underway having launched earlier last week, and the contract…
Hinduja Global Solutions Ltd. (HGS) has announced that its subsidiary, HGS International Mauritius, has entered into a definitive agreement to acquire 100% equity stake in Diversify Offshore Staffing Solutions Pty Ltd. (Diversify), Australia. Diversify is an Australian enterprise, providing value-added BPM services, with delivery operations in Philippines. It provides differentiated consumer engagement solutions to its impressive roster…
The Hinduja Group’s business process management entity, Hinduja Global Solutions Limited (HGS), announced that it has entered into definitive agreements to divest its Healthcare Services business to funds affiliated with Baring Private Equity Asia (BPEA), one of the largest private alternative investment firms in Asia. The transaction based on enterprise value of US$ 1,200 million,…
Hinduja Global Solutions Ltd., a global leader in business process management (BPM), announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG…