Commonwealth Bank’s reversal on AI job cuts highlights the risks of replacing human agents with chatbots. AI can automate simple tasks, but without human empathy and judgment, customer frustration and dissatisfaction grow.
Author Archives: Praveen Mishra
Praveen is the Founder & Principal Consultant of KHEdge (a boutique HR & Business Process Advisory firm. Over last 22 years he has advised & worked with promoters, founders, business leaders, HR leaders in areas of - Business Strategy, HR Strategy, Organisation Design etc.
