Talisma Corporation Pvt. Ltd., a provider of customer experience solutions, has announced that it has partnered with Active Intelligence Pte Ltd, a Singapore Fintech start-up.
The partnership strengthens Talisma’s technology products and solutions enabling it to integrate a next-gen conversational AI chatbot into its platform and offer it to its BFSI customers, according to a statement.
“This synergistic partnership brings together Talisma, an industry leader in offering Customer Relationship Management & Digital Engagement Platform for Enterprises and Active.Ai, provider of a comprehensive Conversational AI BFSI focussed platform deployed at numerous Financial Institutions across the globe. The complementary set of solutions from Talisma and Active.Ai provides a full suite of solution offerings which can be leveraged by BFSI enterprises to leapfrog on Conversational AI journey. The collaboration provides a full set of pre-built use cases across Retail and Commercial Banking, Insurance and Capital Markets, readily available on channels including WhatsApp and ensures seamless fallback for human help as well. Our partnership has borne early results, with a win at one of the top tier Banks in UAE and the future, that lies ahead, looks promising for this collaboration,” said Ravi Shankar, Co-Founder & CEO of Active.Ai.
“Talisma has always been at the forefront of transforming customer experience for enterprises. With this partnership with Active.AI our solutions fit into the strategic and tactical directions needed in the industry to continue to transform customer experience and engagement,” said Rajendra Mruthyunjayappa, Managing Director, Talisma Corporation. “Our recent win of a top tier bank in UAE is one among many we see coming up in the future,” he added.
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.