Tata Consultancy Services (TCS) announced that it has been selected by the Department for Education (DfE) to administer and further enhance customer experiences for the Teachers’ Pension Scheme in England and Wales.
The Teachers’ Pension Scheme is the second largest public sector pension scheme in the UK with over 2 million members. TCS has been awarded a 10-year contract to manage the scheme administration services using a future-ready, digitally enabled, omnichannel platform powered by TCS BaNCS. This will enable accurate administration of pension records, payment of benefits, effective scheme finance management, proactive member engagement and easy access to information, the statement said.
TCS will deliver a digital-first, self-service pension experience, giving scheme employers and members anytime, any-channel access to their account information, along with personalized insights to help them understand their pension plan better and empower them to make informed decisions, according to the statement.
TCS is the largest provider of software and IT services in the UK, with a large and diverse workforce spread across 30 locations around the country. As part of the partnership with DfE, TCS plans to expand its already significant presence in the UK life and pensions industry by establishing a service hub in Darlington, the statement said.
“We are delighted to partner with the Department for Education to digitally transform administration of the Teachers’ Pensions Scheme and deliver the best-administered UK public sector pensions scheme. The resulting service will be highly agile and responsive to the needs of its members and employers,” said Vivekanand Ramgopal, President, BFSI Products & Platforms, TCS. “Enhanced customer experience has been the cornerstone of our platform’s value proposition to clients in the UK pensions industry. We will continue to strategically invest in our platform and pursue our aspiration to be the preferred growth and transformation partner to life and pensions companies in the UK.”
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