Kasisto, creators of KAI, the digital experience platform for the financial services industry, has announced that banking technology veteran Lindsay Soergel has joined the firm as its Chief Customer Experience Officer and a member of its executive management team.
Lindsay will be responsible for customer success, delivery and solutions functions across the Kasisto organization. Prior to joining Kasisto, Lindsay held executive level positions at NCR, Equifax, Deluxe and other financial technology organizations, with a focus on the customer journey and driving organizational functions that are responsible to deliver an exceptional digital experience.
“I’m really thrilled to be joining the team at Kasisto, at just the time when conversational AI and digital assistants are reshaping the way people interact with their financial institutions,” said Lindsay Soergel, Chief Customer Experience Officer at Kasisto. “The team and the technology here are truly differentiated, and the company’s purpose – to promote financial wellness through hyper-personalized digital experiences – is a direct match with my own. I’m so excited to leverage these assets to build lasting, innovative partnerships with our customers.”
“The digital experience within the financial services industry has become the number one priority for banking executives. This is being driven by customer expectations that exceed the digital capabilities of many financial organizations.” said Zor Gorelov, CEO and Co-Founder, Kasisto. “I am thrilled to have Lindsay join the Kasisto team at a time when we turn our corporate strategy of surprising and delighting our customers, into a formal function that is laser-focused on helping banks deliver the industry’s best possible customer experience to their customers, while leveraging the best of what conversation AI has to offer.”
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.