Milagrow, a consumer robots brand in India, has announced the appointment of Amit Gupta as Vice President of Sales and Aloke Sanyal as Head of Customer Care Operations.
Both Gupta and Sanyal aim to contribute towards expanding the company’s offline channels pan India and ensure a world-class customer care experience respectively, according to a statement.
In his new role, Gupta will be responsible for expanding Milagrow’s outreach to the top 50 towns in India, which includes all metros, state capitals, and A category towns. He endeavours to open small robotic shops that will primarily be selling floor cleaning robots, followed by the pool and lawn cleaning robots.
Sanyal, a sales & service professional has been tasked with handling the customer desk, service repair-post sales, and service teams across Delhi-NCR, Bangalore, Hyderabad, Goa, and Mumbai. He aims to professionalize customer care to world-class and world-scale delivery.
Rajeev Karwal, Founder and Chairman, Milagrow Humantech, said, “We are delighted to have veteran professionals like Amit Gupta and Aloke Sanyal join our leadership team. While Amit’s expertise will help us add more offline channel partners across the country and a strong presence in local stores, Aloke’s presence will ease the customer service process and create new business for Milagrow.”
Amit Gupta, Vice President – Sales, Milagrow Humantech, said, “I am excited to join the team at Milagrow because this homegrown consumer robot company is striving to help sectors by introducing machines for menial chores or repetitive tasks. With the company’s commitment to creating a strong offline presence across India, I am confident of meeting its sales objectives and charter Milagrow’s growth to the next level.”
Aloke Sanyal, Head of Customer Care, Milagrow Humantech, said, “In this post-pandemic world, I can see fantastic opportunities for our business to thrive as we progress towards shaping lives. The company is now constantly seeking to innovate and puts the customer at the heart of a transparent process. As it expands footprint to new cities and new consumer segments, I look forward to enabling a seamless experience for more and more consumers.”
Milagrow Business and Knowledge Solutions were founded in 2007 and forayed into AI Robotics in 2011. It claims to have robots for facility management, hospitality, education, healthcare, retail as well as banking.
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