Jio Haptik Technologies Limited, a conversational AI company and a subsidiary of Reliance Jio Platform, has announced a strategic partnership with iSON Xperiences, a customer experience provider in Africa, Middle East, and India.
Aakrit Vaish, CEO & Co-founder at Haptik, said, “Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined & cost-effective customer support with Conversational AI. Companies within the iSON ecosystem can modernize their contact center operations with Haptik’s cognitive NLU solution trained on 3Bn+ interactions. ISON’s vast expertise in IT managed & customer experience services open up a broad range of use cases that we’re looking forward to exploring together as part of our overall Africa expansion plan.”
Speaking on this occasion, Mr. Parvin Kumar, iSON’s Global CEO said, “Coming together with Haptik is a beginning, keeping together is progress, and working together will be a success.” Further, he added, partnering with Haptik will empower our business to become highly automated and digital BPO outfits. And, joining hands with Haptik will help us upgrade our customer experience with its intelligent virtual assistants, driving return on investment at every step of the process. This partnership will help the Haptik team to have access to the fastest-growing emerging market in the World. Together we achieve the goal of assuring an excellent customer experience because that’s what we hustle for!”
iSON Xperiences is a provider of customer experience management solution. With a presence in 16 countries (Pan Africa & India) through 36 delivery centers, it claims that it has been managing a few of the world’s most renowned brands. iSON combines human efforts with technology to deliver customer service with the help of a +14000 workforce.
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.