Knowlarity has announced that it has partnered with VOIZ, the online marketplace for customer support & telesales provider to aid businesses to accelerate their voice operations on a scalable platform.
According to the announcement “The partnership will enable businesses to redefine their customer/tech/product support, telesales, telemarketing, recruitment & processing transactions. The cloud business communication solutions will streamline the customer engagement process on every communication channel via a single platform that is integrated with all leading CRMs. As today’s customers tend to communicate with businesses on the preferred or existing channel of communication which is already available at their fingertips.”
“With Work from Anywhere becoming the new norm, there are human resources which otherwise were not available earlier are now in the market on VOIZ, which can be leveraged by organizations to relook at their CX Delivery Models. With the Knowlarity Tech suite and VOIZ’s marketplace and productivity tools, an On-Demand CX Delivery Model is a reality,” said Jaideep Kumar, Chief Knowlarity.
“It is important to note that the solution comes inbuilt for the customers to engage directly with an on-demand freelancer’s human asset for bite-sized to BAU calling which makes up about 50% of all customer interactions in the real world for both Enterprises and SMB’s customer bases,” said Vineet, CBO of VOIZ.
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.