The challenges that today’s Chief Information Officers (CIOs) are facing are more complicated and critical than ever before, as these leaders look to help their businesses recover and restart in the wake of a global pandemic. To help them out, IBM announced at its ‘Think Digital’ conference a broad range of new AI-powered capabilities and services that are designed to help CIOs automate their IT infrastructures to be more resilient to future disruptions and to help reduce costs.
IBM unveiled IBM Watson AIOps, a new offering that uses AI to automate how enterprises self-detect, diagnose and respond to IT anomalies in real time. Watson AIOps enables organizations to introduce automation at the infrastructure level and is designed to help CIOs better predict and shape future outcomes, focus resources on higher-value work and build more responsive and intelligent networks that can stay up and running longer.
As part of the rollout, IBM has also announced the ‘Accelerator for Application Modernization with AI’, within the IBM’s ‘Cloud Modernization’ service. This new capability is designed to help clients reduce the overall effort and costs associated with application modernization. It provides a series of tools designed to optimize the end to end modernization journey, accelerating the analysis and recommendations for various architectural and microservices options. The accelerator leverages continuous learning and interpretable AI models to adapt to the client’s preferred software engineering practices and stays up-to-date with the evolution of technology and platforms.
“The greatest challenge for organizations is one of alignment. Slack is most valuable when it integrates tightly with the other tools customers use every day, bringing critical business information into channels where it can be collaborated on by teams,” said Slack CEO and Co-founder, Stewart Butterfield, “By using Slack with Watson AIOps, IT operators can effectively collaborate on incident solutions, allowing them to spend critical time solving problems rather than identifying them.”
“In this new era of remote work, securely sharing and accessing files anytime, and across all your apps, is more important than ever before,” said Aaron Levie, CEO of Box. “We’re thrilled to expand our partnership with IBM to deliver content and collaboration across Watson AIOps, enabling IT organizations and businesses to get work done faster, simpler, and more securely.”
“What we’ve learned from companies all over the world is that there are three major factors that will determine the success of AI in business – language, automation and trust,” said Rob Thomas, Senior Vice President, Cloud and Data Platform, IBM. “The COVID-19 crisis and increased demand for remote work capabilities are driving the need for AI automation at an unprecedented rate and pace. With automation, we are empowering next generation CIOs and their teams to prioritize the crucial work of today’s digital enterprises—managing and mining data to apply predictive insights that help lead to more impactful business results and lower cost.”
“To operate effectively in the current environment, T-Mobile is focused on ensuring a more responsive and agile supply chain, while saving costs and delivering superior customer service,” said Erdem Eskigun, Director, Supply Chain Data Analytics and Operations Research, T-Mobile. “IBM Cloud Pak for Data brings together disparate databases from across our company and enables us to test and develop analytics models for projects ranging from inventory replenishment to transportation optimization, sales forecasting, customer return predictions, and supply chain optimization. Now, we can go from idea inception to delivery to business users much quicker.”
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