Uniphore, a leader in conversational AI and automation, announced it has acquired Red Box, an open enterprise platform for capturing voice, screen and metadata from conversations.
With the acquisition of Red Box, Uniphore will now deliver seamless access to AI-ready voice and screen recording data from 100% of conversations to drive automation and analytics at scale in the contact center through its industry leading conversational AI and automation. This will help drive faster time to value and a better customer experience at a lower cost, the statement said.
“During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”
“Through the years, our customers have relied on us to securely capture their most important asset–voice conversations, and to give them full sovereignty of this strategic data set to unlock its value,” said Richard Stevenson, CEO of Red Box. “We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry leading AI and automation capabilities, helping them drive their business forward.”
The acquisition of Red Box adds to Uniphore’s innovation portfolio, including emotion AI, no code low code development and knowledge AI. With this acquisition, Uniphore has further strengthened its footprint in Europe, and positioned itself to deliver truly integrated and seamless customer and employee experience for all global organizations.
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