Berlin-based employee service platform, Back Technologies, recently announced that it has raised $3.3mn in a seed round of funding. The investment was led by La Famiglia, with participation from Gradient Ventures, Google’s AI-focused venture fund.
The funding round also saw participation from a clutch of angel investors such as Charles Songhurst (Microsoft’s former Head of Corporate Strategy), Matthias Hilpert (Orange’s former Board Member), Renaud Visage (Eventbrite’s founder), and the founders of Tourlane and Personio. Existing investors Point Nine Capital and Seedcamp also participated in the seed round.
With this new funding, the company plans to grow its market presence in the United States, while also expanding across Europe. It plans to hire new talent for engineering, marketing and sales roles and hopes to double its team this year.
Companies are under increasing pressure and requirements to automate common workflows and digitally service their employees, especially with the recent trend towards a remote workforce. But existing solutions, like traditional IT ticketing, are clunky, frustrating and hard to use. Back Technologies’ employee service platform, called Back, seamlessly integrates with popular workplace chat software such as Slack to quickly solve and manage employee requests.
With the rise in remote workers, companies like Slack are currently onboarding thousands of new customers. Many of these messages are repetitive employee requests and digital workflows that Back is helping to efficiently solve. Back combines case management, project management, and knowledge automation on one easy-to-use platform for a range of internal service teams, such as HR, Workplace, Legal, Finance, and IT.
Commenting on the new funding, Christian Eggert, CEO and Co-founder of Back Technologies said, “Companies are struggling to rapidly adapt to digital communication environments. Back provides employees with a seamless experience while also helping companies reduce workload through clever automation. This is a game changer for any team in our hectic and remote work environment. We’re pleased to have the support from our new investors which will help us to service more customers around the globe.”
Founded in 2018, Back Technologies is re-imagining employee service with a mission to enable companies to focus on what they do best. The company’s employee service platform, Back, enables teams in HR, IT, Finance, Legal and other internal services to resolve employee requests faster via Slack and Email. The company was created by serial entrepreneurs Christian Eggert and James Lafa, who previously worked together at Minodes, and Janis Zech.
“The remote-work economy is here to stay and existing solutions for internal case management are failing to meet the needs of workers,” said Darian Shirazi, General Partner at Gradient Ventures. “We’re excited by Back’s novel solution to automate the development of internal content and answer the questions workers have to excel at their jobs.”
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