Observe.AI, the leader in AI-powered agent enablement for voice customer service, has rasied $26 million Series A round led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. The company was founded by Akash Singh, Sharath Keshava and Swapnil Jain in 2017.
Earlier, the startup had raised $8 million in its pre-series A round in August last year.
This funding allows Observe.AI to expand its US-India team globally and accelerate product development.
Observe.AI also announced that it has been accepted into the Microsoft for Startups program. With this relationship, Microsoft customers can leverage Observe.AI’s platform through its Azure marketplace.
CEO and co-founder of Observe.AI Swapnil Jain said, “Legacy speech analytics systems are simply not meeting the needs of the world’s top brands. Today’s customer service agents have a unique ability to emotionally connect with customers and are often a brand’s only frontline representatives. This investment will fuel our mission to elevate agent performance through AI-based coaching and insights.”
Observe.AI uses the latest speech, natural language processing, and deep learning technologies to analyze 100% of customer conversations and provide adaptive coaching, including completely automating some parts of the quality assurance and compliance tracking processes.
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