BigBasket has registered a loss of 80% of its workforce within two days of the coronavirus induced lockdown in March, said CEO Hari Menon. However it bounced back with resilience and hired over 12,000 employees in sixteen days, he added.
Speaking at an online session of “Isha Insight: The DNA of Success”, he said, “After losing 80% of the workforce for two days, we were really dumbstruck as orders poured in, we hired 12,300 people in 16 days – through this we demonstrated the power of resilience.”
He also said, “An organisation needs to be a learning organization and the first thing we did at Big Basket was set up an excellent training and innovation function. Learning elements of culture and managing people is more critical than being a technocrat and understanding technology, since that can be outsourced as long as you know where your organisation is headed.”
Bigbasket is an online food and grocery store with over 18,000 products and more than 1000 brands.
–AK
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