Birlasoft, part of the USD 2.4 billion diversified, the CK Birla Group, has announced that it has been honored with the ACE Alliance Award 2019 by SAP for customer excellence and delivery in SAP Product Support. This honors business excellence achieved through partnership for enabling SAP Product Support. Birlasoft received this award at the SAP-Birlasoft partnership celebration event held at the Birlasoft office in Pune, India, in November 2019.
Vijay Mishra, Senior Vice President and Global Head, SAP Business, Birlasoft said, “We are immensely proud to receive one of the most distinguished awards in recognition of our contribution towards improving business processes through SAP solutions. This prestigious award recognizes Birlasoft’s continued investment in building resilient and scalable capabilities that can effectively support SAP Products, through its expansion and growth cycles.”
Mohammed M. Ajouz, Senior Vice President and Global Head of Product Support, SAP said, “I am pleased and honored to recognize and congratulate Birlasoft as the recipient of the ACE Alliance Award 2019 for SAP Product Support. We look forward to closely work with Birlasoft to realize even greater success in the years to come.”
SAP also felicitated Birlasoft as the best-running center of SAP. The recognition was done based on evaluation of Key Performance Indicators (KPls), including consistent high-quality delivery, engagement in next-generation support initiatives, and support beyond regular delivery. Birlasoft’s partnership with BusinessObjects for product support has its roots from 2005, even before SAP acquired BusinessObjects. Birlasoft-SAP Product Support team has excelled in delivery and support for more than 6,000 customers of SAP; in the Americas, Europe, Middle East, and Non-SAARC countries in 2018 alone. As a testimony of the trust towards Birlasoft; in July 2019, SAP renewed its product support agreement for the next three years.
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