CSS Corp, a new-age IT services and technology support company, has announced that it has been named amongst the Global Top 10 Cognitive Assistant Service Providers by HFS Research in its latest Cognitive Assistant Service Providers Report for 2018. The report has been compiled based on interviews with 300 enterprise clients of IT services from the Global 2000 on the innovation and execution performance of service providers.
CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technical prowess in customer engagements. HFS Research has recognized CSS Corp’s cognitive assistant platform Yodaa for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.
Yodaa is an AI platform that promotes convergence of man and machine intelligence to deliver simple and personalized customer experience.
Some of the key benefits of CSS Corp’s Yodaa:
- Increases customer experience by 25%
- Reduces cost considerably by 50% as it diverts customers from expensive phone channels
- Minimizes call, email and chat interactions by 50%
- Improves support agent/engineer productivity by 30%
- Interoperability with Amazon Echo, Apple Siri, Microsoft Cortana and Google Now
Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “The future of business is being sharply re-defined by greater personalization for the digital customer. To deliver value, brands are increasingly reimagining customer engagement through intelligent technology. At CSS Corp, innovation in emerging technologies and service delivery excellence defines our pinpoint focus on customer centricity. We are attuned to the needs of our customers, and are striving to exceed their expectations along with their business transformation journeys.”
“As we continue to pursue meaningful engagements with customers and partners, this recognition is another endorsement of our strategy and focus to help our clients digitally transform,” he further added.
Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are delighted to be recognized amongst the top 10 service providers for cognitive assistants globally by HFS Research. With our digital-focused strategy, we have been driving innovation and fresh thinking to open up new growth and revenue streams, both for our customers, as well as for us. This recognition positions us favorably to move up the value chain and leverage Yodaa’s versatile and modular solutions to drive tangible impact for our customers.”
“As personalization becomes a critical business differentiator in CX, we will continue to innovate and invest in new tech to stay ahead of the curve and move with greater agility,” he further added.
Source: CSS Corp / PR / Businesswireindia | From the feed, with minor or no editing.
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