WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a ‘Market Leader’ in Travel, Hospitality and Logistics (THL) by HFS Research.
WNS was recognized as a Horizon 3 ‘Market Leader’ based on the company’s ability to optimize outcomes, drive end-to-end business transformation and innovation at scale, and collaborate with clients to create new sources of value. According to HFS, ‘Market Leaders’ have referenceable and satisfied clients driving new business models, and demonstrate well-rounded capabilities across talent, domain, technology, data, and change, according to the statement.
WNS was specifically cited for its differentiated capabilities in the THL space, including deep industry expertise, talent management, technology and digital innovation, and data and analytics. These strengths are combined in the company’s portfolio of industry-specific solutions, WNS TRAVOGUE, which provides comprehensive end-to-end services across the entire THL value chain. WNS TRAVOGUE leverages smart analytics, artificial intelligence (AI), and intelligent automation to reduce costs, enable real-time business visibility, ensure accuracy, and deliver improved customer experience, the statement said.
“In the rapidly evolving THL sector, deploying digital-first domain-centric solutions across core functions is business imperative. Companies must deliver innovative offerings which drive memorable customer experiences and competitive differentiation. WNS TRAVOGUE empowers businesses in the sector to address these challenges head-on and paves the way for sustained growth,” said Keshav R. Murugesh, Group CEO, WNS.
“WNS is differentiated due to its extensive domain expertise, with deep roots in the travel industry. Its new go-to-market approach, TRAVOGUE, provides comprehensive end-to-end services throughout the entire THL value chain. WNS landed in Horizon 3 of our inaugural Travel, Hospitality and Logistics Horizon due to its focus on insights and driving outcomes for clients by leveraging a strong THL ecosystem,” said Melissa O’Brien, Executive Research Leader, HFS Research.
WNS has more than 25 years of experience across the travel industry, with over 65 global clients and 14,000 industry specialists.
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