Tata Consultancy Services, a global IT services, consulting and business solutions organization, and Celonis, the market leader in AI-enhanced process mining and process excellence software, have announced a new global partnership to help customers streamline their business processes for greater operational resilience and efficiency.
TCS will help customers adopt process mining to analyze processes, identify bottlenecks and exceptions, and optimize or redesign them with a greater leverage of intelligent automation. Process mining entails extraction of granular event data from the enterprise’s systems of records to reconstruct and visualize process flow across the enterprise, and use the power of analytics and machine learning to gain insights that can be used for process optimization and redesign.
The partnership will leverage Celonis’ Process Mining platform, which provides automated process discovery, mapping, control, and optimization capabilities, to target a broad range of areas such as finance and accounting, supply chain, procurement, human resource, customer service and industry-specific processes.
TCS said that it will use the insights gained from process mining to transform those processes using its Machine First approach and harnessing the power of cloud, analytics, IoT, machine learning and AI technologies, to deliver superior business outcomes.
“Process mining is the new force multiplier in enterprise operations. Combining it with our Machine First solutions, we will help customers accelerate the digital transformation of their business operations,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS. “This partnership with Celonis brings together the strengths of both organizations to deliver exponential business value and enhance customer experience for global enterprises.”
“We are very excited to partner with TCS to create frictionless experiences and superfluid operations for global enterprises. This will help companies boost both their top line and bottom line by aligning, optimizing and transforming operations. This strategic partnership will help to significantly accelerate business transformation programs for our joint customers and improve value creation for organizations,” said Bastian Nominacher, co-Founder and co-CEO, Celonis.
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. A part of the Tata group, India’s largest multinational business group, TCS has over 448,000 of the world’s best-trained consultants in 46 countries.
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