Wipro Limited, a global information technology, consulting and business process services company, announced that it has been ranked as one of the top service providers in Whitelane Research & Quint 2021 IT Outsourcing Study – Netherlands. Wipro ranked third in the overall Customer Satisfaction category with a satisfaction score of 78%.
Whitelane Research is an independent company that focuses on IT outsourcing throughout Europe. The study evaluated over 200 participants from top IT spending organisations, 28 IT and cloud services providers, over 400 IT sourcing relationships, and more than 400 cloud sourcing relationships in the Netherlands.
To secure the top rank in the report, service providers were required to have at least eight client evaluations for general satisfaction. They were assessed across nine different key performance indicators (KPIs): Service Delivery Quality, Cloud Capability, Account Management, Pro-activity, Price Level, Contractual Flexibility, Transformation Quality, Innovation and Business Understanding. Wipro was also ranked among the top three service providers on Application Development, Maintenance, Testing & SaaS with a customer satisfaction score of 78%.
Sarat Chand, Country Head and Managing Director, Benelux – Wipro Limited said, “We are honoured to receive positive feedback from our customers in the Netherlands. This recognition reaffirms Wipro’s capabilities in IT and consistency in delivering seamless experience to our customers in the region. IT industry’s growth trajectory in the Netherlands has been accelerated by remote working conditions. To help businesses optimize this opportunity, we will invest in right tools and technology that will enable operational excellence, innovation and enhance customer experience in the region. Our local operating model places our customers at the centre of everything we do. Congratulations to our customers, Wipro teams, and our partners.”
Jef Loos, Head of Sourcing, Whitelane Research said, “Wipro is ranked number #3 in the Netherlands in our extensive Customer Satisfaction survey this year. Wipro has made a significant progress on customer satisfaction this year, which demonstrates its commitment to customers, and capabilities in the Netherlands.”
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