Automation Anywhere and Google Cloud announced an expanded partnership that combines the power of generative AI and intelligent automation to accelerate AI adoption and make it accessible to all businesses.
Automation Anywhere uses Google Cloud’s Large Language Models (LLM) via Vertex AI to build and launch new generative AI capabilities on the Automation Success platform. Businesses today use the Automation Success platform to automate common front- and back-office processes in areas such as human resources, finance, IT, and supply chains. This partnership with Google Cloud will create new use cases of customer value and automation through generative AI, including:
- Empowering Citizen Developers: Businesses can build automations from natural language using Google Cloud’s Automation Success Platform and Generative AI, and move from idea to automation faster than ever. With the power of Vertex AI’s generative AI models, automation creators can use natural language to simply describe what they need and implement a process in Automation Anywhere.
- Automation of data summaries: By expanding the depth and breadth of document types that can be leveraged for business process automation, users can extract data from complex, unstructured documents such as contracts, resumes , waybills and many more. This enables automation to be used for even higher impact use cases in healthcare, finance, and legal, all with much improved accuracy.
- Direct communication with customers: Virtual or human help desk representatives can leverage natural language processing to respond to customer issues and automatically generate personalized, pre-populated email responses. It is then quick and easy to generate call summaries and other reports and integrate them into customer relationship management (CRM) systems.
- Accelerate underwriting processes: In the highly competitive commercial lending industry, automating the collection and synthesis of all loan application information can speed up the underwriting process and optimize closing times. This improves accuracy, reduces risk, improves customer experience and increases employee satisfaction.
“Generative AI is unleashing a new wave of technological advancements intended to improve the way we work as usual by increasing employee productivity, transforming the model of business operations,” said Raj Mistry, executive vice president for EMEA at Automation Anywhere. Automation Anywhere and Google Cloud will enable businesses to work with generative AI and transform traditional methods of customer engagement by accelerating team performance, enabling businesses to scale efficiently, and maintaining security. »
“Generative AI helps streamline complex business processes and enables users to generate content with the click of a button,” commented Bruno Heese, general manager, partners and channels, Google Cloud EMEA. Our partnership with Automation Anywhere will strengthen the generative AI offering by accelerating its technological prowess through the speed of automation, transforming critical business areas such as customer engagement, employee productivity, business development apps, etc.”
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