CyberMAK Information Systems, a global company in digital transformation, is pleased to announce partnership with Kore.ai, a globally recognized Conversational AI Platform. This partnership will help boost digital initiatives of clients by enabling human and machine interactions to be more conversational and effective.
Through this partnership, CyberMAK along with Kore.ai will be providing an enterprise-grade, end-to-end conversational AI platform that can be deployed on-premises or on-cloud, enabling companies to rapidly and easily build and deploy advanced chatbots.
Kore.ai offers an all-in-one conversational AI platform (as-a-service) that allows enterprises to build and deploy out-of-the-box or customized chatbots/virtual assistants for customers and workforce. It combines natural language processing, machine learning, and AI into enterprise-wide collaboration and automation through conversational interfaces, thus supporting the growing mandate for digital transformation.
Gartner states in its article on Chatbots that by 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis. “There has been more than 160% increase in client interest around implementing chatbots and associated technologies in 2018 from previous years,” says Van Baker, VP Analyst at Gartner. “This increase has been driven by customer service, knowledge management and user support.”
“The partnership with Kore.ai is strategic to our portfolio and will further augment CyberMAK’s leadership and expertise in IT Service Management, Customer Care and Service Quality with BMC Software and Robotic Process Automation with Automation Anywhere and brings immense value and competitive advantage to our customers in the several industry verticals,” said Colin Miranda, President & CEO, CyberMAK Information Systems.
CyberMAK and Kore.ai will enable clients to leverage the power of AI chatbots by providing a platform to connect with customers and have valuable conversations, providing solutions to their problems. This not only improves customer experience but allows customers to efficiently obtain the desired information in real-time, leading to customer loyalty and retention. The AI+ML+NLP based chat platform, will automatically facilitate smarter conversations between the client and its stakeholders.
“With this partnership, we believe we will jointly deliver exceptional value for global enterprises: complementing CyberMAK’s robust IT service delivery with Kore’s end-to-end and comprehensive conversational AI technology capabilities,” said Raj Koneru, Founder and CEO of Kore.ai. “CyberMAK’s expertise in helping large organizations realize the fruits of digital transformation through increased customer satisfaction and enhanced efficiency, is aligned to our own philosophy of creating intelligent enterprises through conversational AI.”
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