Atento S.A., one of the five largest providers worldwide and a leading company in customer relationship services and business process outsourcing (CRM / BPO), announced that its Board of Directors has appointed Dimitrius Oliveira as Chief Executive Officer (CEO) and Anil Bhalla as Executive Chairman. Oliveira has also been appointed as a member of the Board of Directors of the Company.
Dimitrius previously was Atento’s South America Regional Director. In that role, he has been leading its largest and most important region for the last 4 years, making Atento the top player in Brazil and working with some of the largest companies in the country. His sales and operational capabilities, unique network and direct Company experience will be invaluable for this next phase of growth. Dimitrius succeeds Carlos López-Abadía who will continue working with Atento as an advisor.
“Based on Dimitrius´s inspiring achievements in Brazil and the South region, the Board has full confidence in his ability to lead Atento as we prepare for a successful 2023”, said Robert W. Payne, Chairman of the Board. “We are grateful for all the contributions Carlos López-Abadía has made to the Company through many challenges, and we are confident that Dimitrius is the best positioned to assume this role given his significant experience at Atento and his strong business vision and operational insights” highlighted Payne.
“It is a tremendous honor to be appointed CEO and I am very excited for the opportunities that lie ahead for Atento,” said Dimitrius Oliveira. “I believe we are uniquely positioned to grow in the near shore and LatAm markets and we will remain focused on driving shareholder value with improved operations. Our mission is to create one strong organization focused on delivering exceptional customer service based on advanced technologies and innovation combined with the human touch.”
Dimitrius has more than 20 years’ experience in the technology and business services sectors where he has led sales, after-sales and operations functions for multinational companies such as Avaya, Ericsson, Nokia, Siemens, Genesys Prime and Contax. Most recently he served as Vice President of Operations for Mutant, formerly Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Prior to joining Mutant, Dimitrius served as Atento Global Commercial Director and Brazil Multisector Director from 2015 to 2017. Dimitrius has a degree in electrical engineering from Universidade de Mogi das Cruzes in Brazil. He also has a specialization in building and leading customer-centric organizations from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, with a specialization in Leadership from the São Paulo Business School.
In order to ensure a smooth leadership transition, the Company has appointed Anil Bhalla as Executive Chairman to lead key strategic transformational initiatives and specific growth objectives. Robert W. Payne will step down as Chairman of the Board of Directors and continue to provide his support and guidance as Non-Executive Director.
“It is my great privilege to have the confidence of our Board and its current Chairman Robert W. Payne and to succeed Mr. Payne as Chairman. I look forward to supporting Dimitrius in his new role as we work to solidify Atento’s financial position while transforming and elevating Atento’s next generation customer experience and unmatched near shore and LatAm capabilities,” said Anil Bhalla.
Before his Director role at Atento, Anil held the position of CEO at the Minacs Group, a company that was later acquired by Concentrix, the US customer experience company, where he held the position of Senior Vice President Emerging Business. Previously, he held the position of COO in companies such as RSM McGladrey FPO and iCall India. In recent years, Mr. Bhalla has invested in and serves as board director at Support Ninja. He is also an investor at Voicegain, a speech analytics company, and VentureX, a co-working Franchise.
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