DHL Express India, a company that offers express delivery services and international shipping, has appointed Manish Patel as Vice President- Operations. Patel will be based in Singapore.
Patel succeeds Ashutosh Bajpai, who takes over as Vice President, Asia Pacific (excluding China), Gateways and Customs, DHL Express.
In his new role, Patel will be responsible for delivering service performance, leading and developing a cohesive team of senior managers in operations, and ensuring consistent employee engagement across levels, DHL Express said in a release.
Patel will also be driving efficient management of the network, improving and sustaining the Customs and regulatory compliance, overseeing security practices and enhancing operational processes and infrastructure of the organisation, the company added.
Commenting on the appointment, R S Subramanian, Senior Vice President and Managing Director, DHL Express India, said, “Manish has always demonstrated a commitment to excellence throughout his various areas of responsibility within DHL Express. His in-depth know-how and focus on quality and customer experience will be a great asset to our leadership team in India.”
Manish Patel, Vice President – Operations, DHL Express India, said, “I am looking forward to this new and exciting challenge. DHL Express has an excellent team of people – the best in the industry! I am privileged to work with them to help deliver on our customer promise locally and uphold the highest standards of quality driven by our Global Standard Operating Platforms.”
Patel has over 20 years of experience with DHL Express, growing within the ranks through roles in India, Sri Lanka and Singapore. Since 2017, he has held the role of Senior Director – Ground Operations in India, where he was responsible for driving quality, collaboration, customer experience, digitalization initiatives, productivity, and employee engagement.
As a member of the India senior management team, Patel will also support DHL Express in achieving revenue and profits, implementing and developing annual operating plans as well as driving cross-functional and digitalization initiatives to strengthen the business.
DHL Express transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, and operates the most comprehensive global express network. With a fleet of more than 250 aircrafts, DHL Express is also one of the largest air carriers worldwide and the largest express service provider in India.
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