Anywhere365, a Netherlands-based leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. The follow-on investment brings total external funding to €60 million and the founder of Anywhere365, Gijs Geurts, will retain a majority interest in the company.
Anywhere365 will use the new capital to continue helping businesses around the world transition from legacy systems and achieve significant efficiencies in their contact center operations. Anywhere365’s Dialogue Cloud Platform for Microsoft Teams enables call center agents to engage customers effortlessly across multiple communications channels, while ensuring the context and history of the dialogue are always available at their fingertips.
“As a result of the global Coronavirus pandemic, large enterprises are experiencing a massive challenge of meeting the extraordinary demand in customer and employee interactions while maintaining a productive distributed workforce,” said Founder and CEO Gijs Geurts.
“Now more than ever, we see the need for these enterprises to support their distributed workforce with the right solutions to deliver superior and frustration-free customer experience. Anywhere365’s Microsoft-centric approach is differentiated and radically rethinks how enterprises should manage their contact center capabilities. Our clients can maximize their current infrastructure, achieve dramatic cost reduction, increase workforce productivity, deploy new contact center entities within hours, and integrate natively with leading CRM and ITSM platforms such as Dynamics CRM, Salesforce, SAP C4C and ServiceNow,” he added.
“Anywhere365 is in a uniquely exciting stage as a company and I am thrilled by continued support from Bregal Milestone. This additional investment will enable Anywhere365 to reach more businesses around the world and help them bring even more delight to their customers,” Geurts added.
Following the investment, Anywhere365 also announced the appointment of Will Blench to the Board of Directors. Blench currently serves as General Manager Enterprise EMEA at Microsoft with previous leadership roles at Unit4 and VMware, and is an alumni of HP Labs.
Anywhere365 bolstered its senior leadership team with the appointment of Frans Koch as Chief Financial Officer. Koch will direct the company’s global financial operations, international expansion, and lead the platform’s buy-and-build growth strategy. Koch joins Anywhere365 with more than 30 years of financial leadership experience in the technology sector, where he most recently led finance at LivePerson, a Nasdaq-listed global leader in conversational AI.
Anywhere365 is headquartered in The Netherlands, with regional offices in Belgium, the UK, Germany, the USA and Canada. The Anywhere365 products including Dialogue Cloud Contact Center offerings are award-winning and found in 1,000+ of the largest international enterprises including 30+ Fortune 500 companies.
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