Freshworks, the customer engagement software company, announced that it has completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities.
Freshworks said that the acquisition will provide greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate employee workflows. Flint co-founders Ankur Gakkhar and Abhishek Pande are leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integration effort.
According to the Company’s press statement, Freshworks can now leverage intelligent automation to efficiently provision IT resources, rapidly remediate business-critical incidents and automate workloads using out-of-the-box connectors to many of today’s popular service providers including Microsoft, VMware, Amazon, Google, Alibaba, Slack, OneLogin and Okta.
“Like many companies today, we felt the pressure of today’s remote environment as we went from 13 workplaces to 3,000+ home offices in a matter of days,” said Prakash Ramamurthy, CPO at Freshworks. “IT automation is vital to help accelerate the transition to a remote workforce and resolve service issues faster. With the addition of Flint’s intelligent automation, Freshworks takes the legwork out of tedious, repeatable tasks so IT teams can focus on high impact work while providing an exceptional employee experience.”
“Flint’s orchestration platform and agnostic integrations intelligently automate entire IT and employee workflows and complex IT runbooks like employee onboarding, closed-loop request fulfilments, devops pipeline and cloud workload automations, requests or approvals,” said Abhishek Pande, former CTO of Flint. “As part of Freshservice, the acquired Flint technology will also enable insight across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.”
The acquisition is Freshworks’ third in the past year, including Natero Inc., which added customer success to Freshworks’ customer engagement portfolio, and AnsweriQ Inc., which bolstered the capabilities of Freddy AI, the company’s artificial intelligence engine.
Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks’ headquarters are located in San Mateo, California, with global offices in India, UK, Australia and Germany. The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Freshworks’ 3,000+ team members work in offices throughout the world.
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