Teleperformance, a global leader in digital business services, announced that it launched a new state-of-the-art global shared services center in Hyderabad, India.
The new center in Hyderabad currently has 500 employees dedicated to Teleperformance’s Global Business Services practice, which centralizes and provides critical support leveraging data analytics and next-generation AI technologies to administer back-office services including workforce management; technology, finance, and administrative support; IT and human resources. With the new site, the Company’s Global Business Service practice in India has grown to more than 3,300 staff.
While initially serving internal Teleperformance processes, the new center is poised to expand these critical back-office services to its global clients, a statement said.
“We are optimistic that our India business will continue to play a pivotal role in growing our Global Business Services practice,” said Daniel Julien, Chairman and CEO of Teleperformance Group. “Our business in India has seen strong double-digital growth over the past two years. It has the right bench of talent to provide critical business services while helping to drive digitalization and processes optimization for our Company and our clients.”
Teleperformance currently employs over 90,000 people across 70 cities in India, serving 200 clients including some of the world’s premier brands. With nearly a quarter of the Company’s workforce, the Company’s operations in India supports major global clients across all sectors and geographies, including the U.S., Canada, U.K., Australia and New Zealand. Teleperformance continues to invest in growing its operations across India, including recently announced plans to hire an additional 60,000 employees in India over the next two years, and double its footprint in the country over the next five years.
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