Thena, a customer communications and intelligence platform that helps businesses manage customers on messaging platforms Slack and Microsoft Teams, said it has raised $5 million in a seed funding round led by Lightspeed Venture Partners, according to ETtech report.
Other investors include First Round Capital and returning investor Pear VC.
Thena enables clients’ messaging platforms to be used at scale for business-to-business customer communications by helping customer-facing teams manage customers.
“We are scaling up our sales and go-to-market teams in the United States and then some in India as well. From a product perspective, the timing is perfect for a great marriage between moving over to messaging and all the new innovation that is happening in the generative AI space,” Saxena said.
Thena was founded in April 2022 by Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada. Molinet also co-founded Branch in 2014, playing a central role to the brand’s growth and operational scale, just prior to joining Thena as a co-founder.
“Our AI models synthesise data across communication channels, equipping companies with their own fine-tuned models that enable them to make customer-centric decisions at scale and improve bottom line,” Saxena added.
“Thena not only has an inspirational vision and mission, but its core team has previously scaled a $100 million annual recurring revenue business from the ground up, proving their ability to build through market cycles with tenacity, innovation, and speed,” Hemant Mohapatra, partner at India Partners, added.
Prior to the current round, Thena had raised $2.2 million from Pear VC and Tenacity Venture Capital in August 2022, bringing the total funding so far to $7.2 million.
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