Zoomin Software, a New York and Tel Aviv-based company that provides knowledge orchestration solutions, announced that it has raised $21 million led by investors Bessemer Venture Partners, Salesforce Ventures and Viola Growth.
The funding will be utilised to scale operations throughout the US and EMEA to meet the rising market demand for its solutions, with the company’s new business growth on pace to quadruple this year, the company said in a statement.
Founded by Gal Oron, Joe Gelb, and Hannan Saltzman, Zoomin automatically orchestrates content from any source to deliver personalized product answers at every key stakeholder channel, spanning documentation sites, customer service portals, support communities, product applications and more. With advanced analytics covering every content interaction, data-driven insights shed light on user behavior, strategic gaps and opportunities. These insights guide organizations to make smarter decisions across the enterprise, from product to customer success, support, marketing and sales, all based on their existing content.
“We are excited to have gained such supportive partners as we experience rapid growth and a surge in demand. The pandemic has accelerated the need for knowledge orchestration as enterprises are struggling to support customers remotely to independently use products and resolve issues, while seeking to achieve business efficiency in a risk-averse environment,” said Gal Oron, co-founder and CEO of Zoomin. “As a result of this demand, we’ve amassed some of the world’s largest enterprises as customers and grown our workforce by over 60% during this volatile time. This funding will enable us to continue transforming the way that customers interact with technical product content and empowering them to become product masters and evangelists.”
“The era of digital transformation has clearly reached product content,” said Amit Karp, Partner at Bessemer Venture Partners. “As technical product content continues to grow exponentially, Zoomin allows enterprises to leverage this content as a strategic asset.”
“Salesforce Ventures supports bold ideas put forward by enterprise cloud companies, so we are thrilled to support Zoomin on their journey to improve how product content is experienced. We believe in the innovative team at Zoomin and their vision of increasing content accessibility,” said Alex Kayyal, Partner and Head of Salesforce Ventures International.
“Zoomin’s AI-driven knowledge orchestration platform enables companies to uncover the hidden treasure of their under-utilized product content,” said Rafi Carmeli, Partner at Viola Growth. “Transforming how end-users engage with product content removes friction, significantly enhances the customer’s experience throughout the customer journey, and allows the business units to achieve superior KPIs. We are excited by the market demand driven by Zoomin’s significant business value add.”
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