Exotel, Asia’s cloud telephony platform, has partnered with Syrow, a CSaaS company. This partnership will prove helpful to Exotel’s clients who can avail Syrow’s services to provide best-in-class support, round the clock via calls, emails, chat, etc. to their end customers.
Speaking about the partnership, Exotel’s CEO & Co-Founder, Shivakumar Ganesan said, “Every business today, irrespective of its size, is focussed on giving its customers the best brand experience possible. Customer support plays a big role in making this happen. Partnering with Syrow will help ensure that our customers can boost their business without having to invest in an in-house team for support.”
Rajesh Raju and Ramana Murthy Reddicharla, Founders of Syrow stated jointly, “We are poised to transform the customer support industry by combining our wide offerings with Exotel’s advanced expertise and knowledge. Syrow aims to take on each client with utmost dedication, using the most efficient technologies via our omnichannel customer care platform. As customer experience is bound to be the next service differentiator, companies can build great brand value and a loyal customer base through Syrow services.”
This partnership has already proved to be beneficial for a lot of Exotel’s clients. Varun Av, Founder, Inito, said, “We are excited to work with the powerful duo of Exotel and Syrow. We were keen to engage the services of both companies as each brings with it, their unique wisdom to the table. We were impressed with how quickly the joint team understood our business and processes, and the high quality of service they aim for. It was completely in tune with our needs. We are excited about the future with two leading enterprises such as Syrow and Exotel to support us.”
Inito is a medical technology startup based out of Bangalore. They focus on building smart medical devices that are not just accurate and reliable but also convenient and user-friendly.
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