Tata Consultancy Services (TCS), a global IT services, consulting and business solutions organization, announced that its unified commerce platform, TCS OmniStore, part of TCS Algo Retail suite, has been named the Point of Sale Technology of the Year at the Retail Systems Awards 2020.
The Retail Systems Awards recognize technology excellence and innovation within the retail sector. TCS OmniStore was recognized for its open architecture and fluid technology stack that traverses channels, devices, data, and customer journeys— offering retailers enormous freedom and flexibility to reuse their existing infrastructure, leverage enterprise capabilities, and build new journeys, services and apps quickly without worrying about channel constraints.
TCS OmniStore helps retailers orchestrate integrated multichannel customer journeys and provide a unified shopping experience of carts, wishlists, promotions and orders, with contextual insights between online and store. They can create memorable micro-experiences by empowering store associates to offer a discount on wishlisted items, or help shoppers avoid checkout lines through self- or assisted- checkouts on a mobile device. Shoppers can enjoy innovative omni-channel experiences such as buy online and pick-up in store, partial pickup or delivery from store.
The platform also taps into diverse, real-time data sources across the ecosystem to build intelligence in the checkout process, helping enhance customer experience or prevent checkout fraud. Its AI-powered command center enables autonomous sensing and self-healing for an ‘always on’ store.
The future-ready platform is powered by a cloud-native, headless commerce architecture with microservices and APIs, helping accelerate retailers’ commerce cloud journey. It serves diverse lines of business—general merchandize, discount, specialty, fashion, restaurant, post office, telecom, and travel and hospitality industries.
“TCS OmniStore de-duplicates commerce capabilities and offers a fluid technology that traverses channels, touchpoints, data, and customer journeys, helping businesses to deliver seamless, connected customer experiences and drive growth. We are pleased to receive the POS Technology of the Year award that recognizes our passion for innovation and the market success of our TCS OmniStore platform-,” said Shankar Narayanan, Business Group Head, Retail, CPG, Travel & Hospitality, TCS.
TCS’ Algo Retail suite enables retailers to seamlessly integrate and orchestrate data flows across the retail value chain, harnessing the power of analytics, AI and machine learning to unlock exponential business value.
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