Wipro Limited, a global information technology, consulting and business process services company, announced that it was ranked third in HFS Research’s Top 10 Retail and Consumer Packaged Goods Services report.
The report evaluated the capabilities of 12 service providers in the evolving high-tech industry in the RCPG (retail and consumer packaged goods) operations value chain. The assessment and ratings were based across a defined series of innovation, execution, HFS OneOffice alignment, and voice of the customer (VOC) parameters.
This recognition highlights Wipro as a digital technology-focused vendor with an emphasis on constant innovation and excellent client relationship management capabilities. HFS Research also adjudged Wipro the second position in the criteria for execution and outstanding voice of the customer.
“The retail and consumer sector has been evolving fast, and we have adapted and delivered transformational results for our clients,” said Deviprasad Rambhatla, Senior Vice President & Head, Retail, Services and Transportation (RSAT), Wipro Limited. “We work towards enabling the SHIFT framework (seamless, human, intelligent, futuristic, trusted, safe) for our customers and continue to invest, innovate, and grow our offerings. This recognition in the HFS report validates our approach and provides us the impetus to deliver higher business value to our customers.”
“The pandemic accelerated the adoption of digital and forced retail and CPG brands to pivot to new ways of working, connecting with customers and become more agile. The ability of Wipro, adapting to the changes, delivering business focused results, enabled through their SHIFT framework, strong innovation and partner focused solutions stood out and was appreciated by clients,” said Melissa O’Brien, Research Leader, HFS Research.
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