Exotel, a Bangalore-based full stack customer engagement platform, announced their new addition to leadership by appointing Pranesh Babu as SVP of Delivery and Support. In his new role, Pranesh would lead the Delivery team in solutions designing, customer onboarding and revenue realisation strategies for large enterprises. In addition, he would also lead Support initiatives ensuring Exotel’s…
Exotel, Asia’s largest cloud communication platform, and Ameyo, Asia’s largest contact center platform, announced a merger. The merger creates the largest customer engagement cloud platform in the emerging markets, with a presence in 60 countries and an ARR of 40 million USD, the company said in its release. Speaking about the merger, Shivakumar Ganesan, CEO &…
Exotel has announced a fresh infusion of 45 crores from A91 Partners, Blume Ventures and a panel of angel investors. The angel investors include Binny Bansal (Co-founder of Flipkart), Vikas Choudhury (President of Reliance Jio), Deep Kalra (CEO, MakeMyTrip), Rohan Angrish (Head, ICICI Labs engineering) among others. Additionally, Anand Chandrasekaran, former Facebook and Snapdeal product leader, is joining Exotel as an advisor and…
Exotel, a cloud telephony platform, in a mixture of main and secondary share gross sales, has secured Rs 40 crore from A91 Partners. The fresh funding would help the platform to witness growth in digital adoption created due to the COVID-19 health-crisis. Earlier, Bengaluru-based Exotel has also bagged Rs 2.5 crore in seed funding led by Mumbai…
Exotel, Asia’s largest cloud telephony platform, announced that it has been working with several organisations in India to move their customer call center to the cloud. Due to the coronavirus, all countries are under lockdown forcing businesses to adopt remote working as a way to contain the pandemic. This has particularly impacted the companies’ customer…
Exotel, Asia’s cloud telephony platform, has partnered with Syrow, a CSaaS company. This partnership will prove helpful to Exotel’s clients who can avail Syrow’s services to provide best-in-class support, round the clock via calls, emails, chat, etc. to their end customers. Speaking about the partnership, Exotel’s CEO & Co-Founder, Shivakumar Ganesan said, “Every business today,…