Tag: Genesys Cloud

Genesys Brings New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses

Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country.  This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services…

Genesys extends its partnership with Microsoft

Genesys, a global leader in cloud customer experience and contact center solutions, announced that it has expanded its Microsoft partnership with a new, native integration.  Microsoft Teams and Genesys Cloud, the all-in-one solution and one of the world’s leading public cloud contact center platforms, are now fully integrated, giving employees a more connected, intuitive and…