Genesys, a global cloud leader in experience orchestration, has been named a Leader in “The Forrester Wave: Contact Center as a Service, Q1 2023.” The company’s Genesys Cloud CX platform received the highest scores possible in the artificial intelligence (AI) architecture, workforce optimization and customer self-service criteria, and among the highest scores in the outbound…
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services…
Genesys, a global leader in cloud customer experience and contact center solutions, announced that it has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud, the all-in-one solution and one of the world’s leading public cloud contact center platforms, are now fully integrated, giving employees a more connected, intuitive and…