Bright Pattern, a provider of cloud-based omnichannel communication software for innovative companies, has announced an comprehensive integration in the industry for Microsoft-powered contact centers.
“Bright Pattern’s integration allows you to bring the full power of Microsoft Teams, Microsoft Dynamics 365, and Azure to your contact center with the most robust and advanced integration,” the company said in statement.
“Bright Pattern has been committed to delivering the most advanced integration for Microsoft-powered contact centers. Our most recent product update brings the power of Microsoft Dynamics, Azure, AI and bots, and Microsoft Teams to improve the customer and agent experience”, noted Konstantin Kishinsky, CTO of Bright Pattern. “Our latest integrations make us pioneers in fully leveraging the power of all innovative Microsoft solutions for contact centers.”
Bright Pattern provides AI-powered omnichannel contact center software for innovative midsize and enterprise companies. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.