Blackbaud, the world’s leading cloud software company powering social good, announced that Chris Singh has been appointed senior vice president of Customer Success.
In this role, Singh will oversee global customer success functions including management and support, services, operations and technology.
“We’re thrilled to welcome Chris to Blackbaud to lead Customer Success,” said Kevin Gregoire, president, U.S. markets. “He’s a proven business leader with over 17 years of experience leading customer-delight-focused teams. His strong track record and passion for social good will be an asset in helping our customers achieve their business outcomes to help good take over.”
Singh most recently served as senior vice president of Customer Engagement and Experience at SAP. During his tenure, he created the SAP brand of SAP Preferred Success, a best-in-class Customer Success Management program that helped thousands of customers in 53 countries meet their business and strategic goals in the cloud. In this role, Singh and his team contributed heavily toward the cloud subscription business.
Singh has deep expertise in enterprise customer success, business transformation and cloud commercial business models, SaaS—public and private clouds, experience management and sustainable business practices. He has demonstrated success in achieving significant gains in customer satisfaction, references, renewals and incremental cloud subscription revenues. Singh has held key leadership roles in product and software development, innovation, engineering and customer success.
“I’m thrilled to be joining a company that has made social good its business and is dedicated to driving impact for social good organizations,” said Singh. “I’m excited to work with the team to build upon the great work that has already been done and to create brilliant, world-class customer experiences that help our customers reach their goals and achieve their missions.”
Singh serves on several boards as an advisor. He is a social media influencer and thought leader on customer success, innovation and value-based technology trends. He has been a keynote speaker at various global events such as The Customer Conference, TSIA, SAPPHIRE NOW and the ASUG Annual Conference. Singh is deeply passionate about people and making communities stronger, and he supports many social good causes.
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