Employee wellness platform Nova Benefits has announced the appointment of Ankit Pandey as Head of Customer Success & Operations. Ankit will play a key role in overlooking endorsements, wellness, maintaining a strong relationship with clients and other aspects of Customer Success, as well as improving client CSAT and NPS.
Commenting on the appointment Ankit Pandey, Head of Customer Success & Operations Nova Benefits said, “Customer expectations have been rapidly increasing recently and it will keep rising as new market disruptors emerge. During my initial conversations with Saransh and Yash, I was impressed with the importance they had given to customer experience and hence decided to join them in their journey towards success. I am keen to help Nova transform the employee wellness space in the coming years by applying my experience in the field of customer success.”
The appointment comes in the background of Nova Benefits raising a fund of USD 10 million in Series A led by Susquehanna International Group (SIG) and Bessemer Venture Partners, as well as existing investors such as Multiply Ventures, Better Capital and Titan Capital also participated in the round.
Saransh Garg, Founder and CEO Nova Benefits quoted, “Nova is currently aiming to build a larger stack of employee wellness offerings on its platform. We are not only improving employee and HR experience for health insurance but building a platform for a suite of benefits, including physical, mental, and financial health in order to create maximum value for our clients. Our company’s north star metric is client NPS. Ankit will help us in our aim to ensure that the overall wellness of all our customers is secured.”
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.