WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) solutions, announced that Gautam Barai has decided to step down as the company’s Chief Operating Officer (COO) effective May 15, 2023 to pursue other interests.
Over the next three months, Gautam will help ensure a seamless transition to the company’s new organizational structure, which will become effective April 1, 2023. The new structure will feature four “Strategic Business Units” (SBU), each headed by a Chief Business Officer (CBO), and will eliminate the current COO role. The four SBUs will combine the company’s eight current verticals into logical groups while maintaining each vertical as an independent business unit and continuing to report their quarterly revenue contribution.
“We sincerely thank Gautam for his leadership and meaningful contribution to WNS’ growth and success over the past thirteen years and wish him well in his future endeavors. The company believes this new organizational structure is the right approach for our business at this point in our evolution and will help drive improved outcomes for our global clients. We expect this change to improve business synergy, enhance scalability, drive operating leverage, and create organizational depth,” said Keshav R. Murugesh, CEO.
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