Contexta360, a speech analytics and conversational computing company has announced a technical partnership agreement with CyberTwice, a cloud-based recording and archiving company.
The agreement leverages CyberTwice ATTEST — a fourth-generation compliance collaboration recording solution, integrated into Microsoft Teams and hosted within Azure — to extend Contexta360’s highly intuitive speech analytics platform.
The advanced integration between Contexta360 and CyberTwice core intellectual property stacks will deliver unparalleled capability in this sector.
Sil Steffens, CEO at CyberTwice, said: “We see a significant shift in how businesses are communicating with their customers and we believe Microsoft Teams is a leading force in this new paradigm. With ATTEST for Teams, we offer an advanced, affordable alternative in Azure for existing cloud and on-premises (compliance) recording solutions.”
Andrew White, CEO at Contexta360, commented: “Our speech, text and interaction analytics platform complements CyberTwice’s recording solution and the wider Microsoft platform, delivering insights into the topics, actions, trends, process compliance and sales or service methodology held within millions of calls or chat sessions.”
Arya has been a part of the Content & Research Team at Hrnxt.com. She is a keen observer of economic developments, emerging businesses, people in business and keeps a tab on latest happenings in the business environment.