Kapture CX, a SaaS-based customer experience platform, has raised $4 million in a Series A funding round led by Cactus Venture Partners (CVP), an early growth-stage venture capital fund.
The automation platform offers a suite of solutions for enterprise customers. The platform helps improve their customer experience by streamlining and automating customer support over calls, emails, chats, WhatsApp, social Media, and other direct channels, the statement said.
Kapture CX will utilise the capital to expand its presence in international markets, enhance its product offerings, and further strengthen its team, the company said.
“We are very excited to partner with CVP for this fundraiser. We are seeing a lot of demand from enterprises to enhance their customer experience. No one is happy with his/her customer support platform provider, and large incumbents are struggling to meet the requirements of enterprise customers,” said Sheshgiri Kamath and Vikas Garg, Co-founders at Kapture CX.
“The company has built a sustainable SaaS business with vertical-specific solutions, and a high-growth, profitable business. We believe the time is right for Kapture to build on its initial success in international markets, and CVP, as per our stated strategy, will support the company with all our strategic resources in addition to the capital,” said Amit Sharma, Partner at Cactus Venture Partners.
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