Hiver, the world’s first helpdesk built for Google Workspace, announced it has raised $4 million in debt financing from Singapore-based debt fund Mars Growth Capital.
The funds raised will be utilised to fuel expansion, double its revenue by accelerating marketing and sales efforts.
Built for Google Workspace (Formerly G Suite) users, Hiver helps teams collaborate on customer service emails right from Gmail. It offers functionalities like email assignment, tracking, automations, analytics, SLAs, and Business Hours, right out of the box, the release added.
Niraj Ranjan, CEO & co-founder of Hiver said, “Last year, we shifted our focus from the shared inbox market to customer service helpdesk market, and we have seen a positive response.”
“With this funding, we will expand on our sales and marketing efforts to grow our customer base and double revenues in 2021 and 2022,” added Niraj.
The company says that it has over 1,500 customers from over 30 countries using Hiver to manage customer communication, including Vacasa, Upwork, AppsFlyer, Flexport, Harvard University, and Kiwi.com.
Earlier, Hiver raised angel funding from Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma, and raised a $4 million Series A round of funding in 2018 from Kalaari Capital and Kae Capital.
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