Infosys, a global leader in next-generation digital services and consulting, announced that it has been selected by Posten Norge as a strategic partner to digitally transform its IT Service Management function.
Through this collaboration, Infosys will establish a best-in-class IT Service Desk and adapt Posten Norge’s IT processes for new age software delivery methods, the statement said.
The transformation will also involve implementation of ServiceNow, an industry leading, next generation IT Service Management platform. Infosys will accelerate the ServiceNow implementation and drive ongoing strategic value from the investments by leveraging Enterprise Service Management Café, an AI-powered ready to deploy solution, part of Infosys Cobalt, it added.
Arne Erik Berntzen, Group CIO, Posten Norge said, “At Posten Norge, our aim is to make everyday life simpler and the world smaller by simplifying and increasing the value of trade and communication for people and enterprises in the Nordic region. With Infosys as a strategic partner, we feel confident we can capitalize on their capabilities and experiences to transform our IT processes. Throughout our interactions with Infosys, they have shown the capacity and desire to modernize the service delivery with the aim to build a future oriented IT service management capability, so we can create more value for our customers.’’
Karmesh Vaswani, EVP & Global Head – Consumer, Retail and Logistics Industries, Infosys, said, “With our vast and varied experience supporting organizations in the postal and logistics industry navigate transformation, we look forward to collaborating with Posten Norge to adapt its business to the evolving market and its customer demands. The speed, agility, and efficiency that the suite of solutions powered by Infosys Cobalt will provide to Posten will be pivotal in delivering a best-in-class customer experience that will set it apart from the competition. As part of this collaboration, we also look forward to developing digital solutions for our customers by combining the complementary capabilities of the two organisations.”
HrNxt.com Newsdesk has researchers and writers with an excellent domain knowledge about the talent ecosystem, and the business environment. The team keeps a tab on the latest happenings in the ecosystem to bring most relevant news and insights for our readers. You can connect with our newsdesk at newsdesk@hrnxt.com.