Uniphore, a Conversational Service Automation (CSA) platform, has announced its agreement to acquire Jacada, a customer experience firm with the low code/no code platform for contact center automation. “Upon closing the acquisition of Jacada, and with Uniphore’s January 2021 acquisition of Emotion Research Labs , Uniphore will be the only vendor to provide proven low…
Vocalcom, a global cloud contact center and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief Customer Operations Officer (CCO). Chantal has over 20 years of experience in B2B and B2C customer service and operations management. Chantal spent…
Talisma Corporation Pvt. Ltd., a provider of customer experience solutions, has announced that it has partnered with Active Intelligence Pte Ltd, a Singapore Fintech start-up. The partnership strengthens Talisma’s technology products and solutions enabling it to integrate a next-gen conversational AI chatbot into its platform and offer it to its BFSI customers, according to a…
StarTek, Inc., a provider of customer experience management solutions, has made a strategic investment in CSS Corp., an IT services and technology support solutions company that uses AI, automation, analytics, cloud and digital to address customer needs. Capital Square Partners, a Singapore based Private Equity Fund Manager and Startek’s majority shareholder, acquired a controlling stake…
WNS Limited, a provider of global Business Process Management (BPM) services, has announced that it has successfully deployed a custom intelligent automation solution in collaboration with Automation Anywhere, a global provider in Robotic Process Automation, which equipped Virgin Atlantic to process the sudden spike in COVID-19-related refund requests. The announcement states – “At the height…
Bayestree Intelligence announces that global management consulting firm Arthur D. Little (ADL) will be using Sainapse®, Bayestree’s Customer Experience (CX) transformation enabler to drive digital transformations across their clients. According to the announcement, Sainapse is purpose-built with Bayestree’s proprietary patent-filed AI technology. Sainapse understands customers’ intent behind every query and is able to deflect, resolve…