Genesys International Corporation Limited, a pioneer in providing advanced mapping, survey and geospatial services, announced the appointment of Pavan Tsunduru as Chief Operating Officer of the company, with effect from January 16, 2024. According to the company’s exchange filing, “Pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, we wish…
Genesys, a global cloud leader in experience orchestration, has been named a Leader in “The Forrester Wave: Contact Center as a Service, Q1 2023.” The company’s Genesys Cloud CX platform received the highest scores possible in the artificial intelligence (AI) architecture, workforce optimization and customer self-service criteria, and among the highest scores in the outbound…
Genesys International Corporation Limited, a provider of advance mapping, survey and geospatial services, has announced that it has taken a step towards strengthening its strategic business and technical capabilities. Recently, the company appointed globally key experts on their advisory board. The two new advisory board members joining Genesys are Paul Smith, an internationally recognized geospatial…
Genesys, a global leader in cloud customer experience and contact center solutions, announced it has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360’s complementary capabilities with the Genesys…
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services…
Genesys, the global leader in cloud customer experience and contact center solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. “Brian has a…
Infosys, a global leader in next-generation digital services and consulting, announced the launch of a partnership with Genesys, a global leader in cloud customer experience and contact center solutions. The alliance will position both organizations to enhance and expand their customer experience and contact center offerings. Together, the companies will deliver market-disrupting innovation and mission-critical…
Genesys, a global leader in cloud customer experience and contact center solutions, announced that it has expanded its Microsoft partnership with a new, native integration. Microsoft Teams and Genesys Cloud, the all-in-one solution and one of the world’s leading public cloud contact center platforms, are now fully integrated, giving employees a more connected, intuitive and…
Technology company Genesys recently announced that it has appointed technology sales veteran Marylou Maco as its new Executive Vice President of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish…
Technology company Genesys recently announced that it has appointed Joyce Kim as the company’s new Chief Marketing Officer. She will succeed Merijn te Booij, who now serves as General Manager for the company’s new business unit, Employee Engagement Solutions. As CMO, Kim will oversee worldwide marketing for Genesys and will directly report to Chief Executive…